Terms of service

Last updated: August 2026

Welcome to Silver Gardens.

These Terms of Service govern your use of silvergardensae.com and any purchase of products or services from Silver Gardens.

The website is operated by Silver Land Landscaping LLC, trading as Silver Gardens, Dubai, United Arab Emirates.

Throughout these Terms, “Silver Gardens”, “we”, “us” and “our” refer to Silver Land Landscaping LLC. “You” and “customer” refer to the person using our website or purchasing from us.

By accessing our website, placing an order or using our services, you agree to these Terms of Service together with our Privacy Policy, Returns, Exchanges & Refunds Policy and any other policies displayed on our website.

Nothing in these Terms limits any mandatory rights available to consumers under applicable UAE law.

1. Our Products

Silver Gardens sells live plants, pots, planters, accessories and related products and may also provide services including repotting, delivery, installation and plant-related services.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, prices and other information are accurate.

However, live plants are natural products. No two plants are completely identical.

Natural differences may include:

• height within the advertised range;
• leaf position, shape, pattern and colour;
• fullness and symmetry;
• number of stems or leaves;
• minor cosmetic marks;
• seasonal growth; and
• other normal biological variation.

Product photographs represent the expected overall quality, approximate size and presentation of the product rather than guaranteeing that the individual plant delivered will be identical to the photographed specimen.

2. Plant Sizes

Where a plant is sold within a stated height range, the range should be treated as approximate.

Plant measurements may vary naturally and may be affected by the way the plant is grown, measured or positioned.

Unless otherwise expressly stated, measurements may include the plant and/or nursery container depending on the relevant product description.

We aim to deliver plants that fall reasonably within the advertised size category.

3. Pots and Product Configurations

Some plants may be offered with different:

• heights;
• pot styles;
• pot colours;
• finishes;
• decorative stones or pebbles; and
• other configuration options.

The price displayed may change according to the configuration selected.

Customers are responsible for reviewing their selected configuration before placing an order.

Where Silver Gardens provides repotting or preparation as part of a selected configuration, the plant may be removed from its nursery container and prepared in the selected decorative pot before delivery.

4. Product Availability

All products and configurations are subject to availability.

Adding an item to your cart does not reserve stock.

On rare occasions, a product may become unavailable after an order has been placed due to:

• stock discrepancies;
• plant quality concerns;
• damage;
• inventory errors;
• supplier availability; or
• circumstances outside our reasonable control.

If we cannot fulfil an ordered item, we may contact you to offer a suitable alternative, replacement, store credit where agreed, or refund as appropriate.

We will not substitute a materially different product without informing you.

5. Prices

Prices displayed on our website are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change from time to time.

The price applicable to your order is normally the price shown at the time the order is submitted, subject to these Terms concerning clear pricing or technical errors.

Where a product has multiple sizes, pots or configurations, the displayed price may update according to the options you select.

Delivery, installation or other charges, where applicable, will be displayed before completion of the order or otherwise communicated to you.

6. Pricing and Website Errors

We take reasonable care to ensure that prices and product information are accurate.

However, technical, administrative or typographical errors may occasionally occur.

If an item has been displayed with an obvious and genuine pricing error, incorrect configuration, incorrect availability or other material error, we may contact you before fulfilment to explain the issue.

Where appropriate, you will be given the option to proceed at the correct price or cancel the affected item for a refund.

Nothing in this section permits Silver Gardens to misrepresent pricing or avoid obligations imposed by applicable consumer law.

7. Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that the order has been fully accepted or prepared.

We may need to verify:

• availability;
• payment;
• delivery information;
• product configuration;
• suspected fraud; or
• other order details.

An order may be declined or cancelled where there is a legitimate reason to do so, including fraud concerns, stock unavailability, an obvious technical error or inability to fulfil the order.

If we cancel a paid order, the appropriate amount will be refunded.

8. Payment

We may offer payment methods including card payments, digital wallets, buy-now-pay-later services and Cash on Delivery, depending on availability.

Payment services may be provided by third-party payment providers.

By selecting a payment method, you confirm that you are authorised to use it.

Where a third-party payment provider is used, its own terms and privacy practices may also apply.

Silver Gardens does not generally store full payment-card details.

9. Cash on Delivery

Where Cash on Delivery is available, additional terms or fees may apply and will be disclosed during checkout or before confirmation.

Customers should ensure that they are available to receive and pay for the order at the agreed delivery location.

Repeated refusal of confirmed Cash on Delivery orders or misuse of the service may result in Silver Gardens restricting Cash on Delivery for future orders.

10. Delivery

Delivery availability, charges and estimated timeframes may vary according to location, product type, order size and operational conditions.

Any quoted delivery date or timeframe is an estimate unless expressly guaranteed.

Customers are responsible for providing accurate:

• delivery address;
• telephone number;
• location details; and
• access instructions.

We may contact you by telephone, WhatsApp, email or another reasonable method in connection with delivery.

11. Delivery Access

The customer is responsible for informing us before delivery about circumstances that may materially affect delivery or installation, including:

• restricted building access;
• stairs;
• service-lift restrictions;
• parking restrictions;
• security requirements;
• unusually narrow entrances;
• oversized products;
• difficult access; or
• other relevant site conditions.

Additional charges may apply where significant additional work or a second delivery is required because important access information was not provided in advance.

Any such charge should be reasonably related to the additional service required.

12. Failed Deliveries

If delivery cannot be completed because:

• the customer is unavailable;
• the address is incorrect;
• access is refused;
• required payment is unavailable; or
• the customer has provided insufficient delivery information,

we may arrange another delivery.

A reasonable redelivery fee may apply where the failed delivery was not caused by Silver Gardens.

13. Repotting and Installation

Where repotting or installation is included or purchased, Silver Gardens will use reasonable care when preparing and installing the product.

Customers should ensure that the intended location is suitable for the plant, pot and service requested.

Where a customer specifically requests placement in an unsuitable location after being advised otherwise, Silver Gardens cannot generally be responsible for plant deterioration resulting solely from that location after delivery.

This does not affect responsibility for defective products or services.

14. Care After Delivery

Plants are living products whose health after delivery can be affected by their environment and care.

Factors may include:

• watering;
• drainage;
• sunlight;
• temperature;
• air-conditioning;
• humidity;
• outdoor heat;
• pests;
• soil conditions; and
• physical handling.

We may provide general plant-care recommendations, but these cannot guarantee the future health of an individual plant because growing conditions differ between locations.

Silver Gardens cannot normally be responsible for deterioration caused after delivery solely by unsuitable care or environmental conditions outside our control.

15. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incorrect or materially different from what was ordered, please contact us promptly.

For delivery-related plant damage, we ask customers to report the issue within 24 hours of delivery where reasonably possible, with the order number and clear photographs or video.

We will assess the issue fairly and may provide an appropriate:

• replacement;
• exchange;
• repair;
• partial refund; or
• full refund,

depending on the circumstances and applicable law.

Further information is contained in our Returns, Exchanges & Refunds Policy.

16. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our separate Returns, Exchanges & Refunds Policy, which forms part of these Terms.

Because live plants are living and perishable products, change-of-mind returns are not normally accepted after delivery.

This restriction does not remove rights you may have where a product is defective, damaged, incorrect or otherwise non-compliant under applicable UAE consumer law.

UAE consumer-protection rules grant consumers rights to correct product information and fair compensation where defective goods or inadequate services cause loss, and contractual terms cannot remove mandatory supplier obligations.

17. Order Cancellations

If you wish to cancel or change an order, please contact Silver Gardens as soon as possible.

We will make reasonable efforts to accommodate the request.

Cancellation may no longer be possible after:

• product preparation has started;
• a specially sourced plant has been secured;
• repotting has been completed;
• customised work has begun; or
• the order has been dispatched.

Where cancellation is accepted, any applicable refund will be handled according to our refund policy.

18. Promotions and Discount Codes

Promotions and discount codes may:

• have expiry dates;
• apply only to selected products;
• require a minimum order value;
• be limited to one use per customer;
• exclude certain products or services; or
• be subject to other clearly disclosed conditions.

Unless expressly stated otherwise, promotional codes cannot normally be combined.

Silver Gardens may withdraw or correct a promotion affected by fraud, abuse or a genuine technical error.

Promotional pricing does not affect a customer's statutory rights regarding defective or incorrectly supplied products.

19. Gift Cards and Store Credit

Gift cards and store credit, where offered, are subject to any conditions displayed when they are issued.

Gift cards should be treated like cash and kept secure.

Silver Gardens cannot normally replace a gift card or credit that has been fraudulently used by another person unless required by law or the loss resulted from an issue within our control.

20. Product Reviews and Customer Content

If you submit a review, photograph, comment or other content to Silver Gardens, you confirm that:

• the content reflects your genuine experience;
• you have the right to submit it;
• it does not unlawfully infringe another person's rights; and
• it is not fraudulent, abusive, threatening or unlawful.

We may decline or remove content that violates these requirements.

Submitting content does not transfer ownership of your content to Silver Gardens, but you grant us permission to display and use content you voluntarily submit for purposes connected with our business, subject to applicable privacy and intellectual-property laws.

21. Intellectual Property

The Silver Gardens website and its original content, including where applicable:

• branding;
• logos;
• photographs;
• product imagery;
• graphics;
• written content;
• website design elements; and
• other original materials

are owned by or licensed to Silver Gardens and are protected by applicable intellectual-property laws.

You may use the website for personal shopping and informational purposes.

You may not reproduce, commercially exploit, republish or distribute our protected content without permission, except where permitted by law.

22. Acceptable Use of the Website

You may not knowingly use the website to:

• commit fraud;
• interfere with website security;
• introduce malicious software;
• attempt unauthorised access;
• scrape or exploit the website unlawfully;
• impersonate another person;
• submit false payment information;
• abuse promotional programmes; or
• engage in unlawful activity.

We may restrict access where reasonably necessary to protect the website, Silver Gardens or our customers.

23. Third-Party Services

Our website may rely on services provided by third parties, including:

• Shopify;
• payment providers;
• delivery services;
• analytics tools;
• advertising services;
• review platforms;
• communications services; and
• other ecommerce applications.

Our store is powered by Shopify, but the contract for products purchased from Silver Gardens is between Silver Gardens and the customer, not Shopify. Shopify's merchant terms likewise make the merchant responsible for the store, products, fulfilment, refunds and customer relationship.

Third-party services may also have their own terms and privacy policies.

24. Privacy

Your use of the website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use and protect personal information.

25. Website Availability

We aim to keep the website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to:

• maintenance;
• software updates;
• technical faults;
• third-party service interruptions;
• security requirements; or
• circumstances beyond our reasonable control.

26. Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable UAE law.

To the extent permitted by law, Silver Gardens is not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

We are also not normally responsible for plant deterioration caused after successful delivery solely by:

• inappropriate care;
• unsuitable placement;
• extreme environmental conditions;
• accidental damage; or
• customer misuse.

However, this section does not limit responsibility for defective goods, inadequate services, misrepresentation, negligence where liability cannot legally be excluded, or any mandatory consumer remedy.

This distinction is important because UAE consumer law makes clauses that improperly exempt suppliers from statutory obligations ineffective.

27. Events Outside Our Reasonable Control

Silver Gardens will not be considered in breach of these Terms where performance is prevented or significantly delayed by circumstances beyond our reasonable control, such as:

• severe weather;
• road closures;
• government restrictions;
• supply interruptions;
• major system failures;
• natural disasters;
• strikes;
• public emergencies; or
• similar events.

Where such an event materially affects an order, we will make reasonable efforts to communicate with the customer and provide an appropriate solution.

28. Changes to These Terms

We may update these Terms from time to time to reflect:

• changes to our products or services;
• changes to the website;
• operational changes;
• changes in applicable law; or
• changes to payment or technology providers.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively remove rights that have already arisen under an existing order.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent legally possible without affecting the remaining provisions.

30. Governing Law

These Terms and purchases made through Silver Gardens are governed by the laws applicable in the United Arab Emirates.

Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable UAE law.

Nothing in this section prevents a consumer from exercising any mandatory dispute-resolution or consumer-protection rights available under UAE law.

31. Contact Information

Questions about these Terms of Service can be sent to:

Silver Gardens
Silver Land Landscaping LLC
Dubai, United Arab Emirates
Email: support@silvergardensae.com