Shipping policy

Our Shipping Goals

We aim to ship all our orders within 1 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. 

Our priority is to ship to you a plant that is 100% happy, healthy, free of any signs of damage/distress, and completely pest-free. We closely inspect each and every plant for the signs above before shipping them to ensure this.

 

Domestic shipping rates

Our Standard 1-4 business day Delivery is free for all orders in the UAE. Yes, that includes the whole UAE. If a delivery van can reach you, so will our plants.

Please note, that our Expedited Shipping is still subject to the same exceptions above.

In-store pickup

At the moment, we are a purely online store and do not operate a retail store where you can pick up our plants from. Yet.

How do I check the status of my order?

When your order has shipped, you will receive a notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at silverlandsl@outlook.com with your name and order number, and we will look into it for you. 

Refunds, Returns, and Exchanges

Due to the nature of the products we do not offer any returns/exchanges or refunds for completed orders, although if plants are delivered to you and they are not in the best condition then youre obliged for return/exchange.

In the event that your order arrives damaged in any way, please reach out to us as soon as possible using the methods above, with your order number and a photo of the item’s condition.

We'll do our best to make it right.

For more information, please visit our return policy page

 

What happens if I never received my item?

If you haven't received your items within the expected delivery window; please contact us. We will track down your item, and, provide you with the following options:

If we do locate your item:

1.  Attempt to redeliver it (if we do locate it)
2. Refund or exchange your order

If we do not locate your items

1. Refund or change your order
   
2. Replace it with a new one

 

 

If you have any further questions, then please don't hesitate to contact us