Privacy policy
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Last updated: August 2026
Silver Gardens respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Silver Land Landscaping LLC, operating as Silver Gardens, collects, uses, stores and shares personal information when you visit silvergardensae.com, place an order, contact us, interact with our marketing, or otherwise use our services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Nothing in this Privacy Policy limits any rights available to you under applicable UAE law.
1. Information We Collect
We may collect personal information directly from you, automatically when you use our website, or from service providers that help us operate our business.
Information you provide to us
This may include:
- your name;
- email address;
- telephone number;
- billing address;
- delivery address;
- order details;
- product preferences;
- account information, where you create an account;
- communications you send to us by email, WhatsApp, website forms or other channels;
- photographs, videos or other information you provide in connection with customer support, plant-care enquiries, delivery issues, returns or claims;
- marketing preferences; and
- reviews or other content you choose to submit.
Payment information
When you make a purchase, payment information may be collected and processed by Shopify and/or the relevant payment provider.
Silver Gardens does not generally receive or store your complete credit or debit card number.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location;
- pages viewed;
- products viewed;
- referring website;
- date and time of visits;
- interactions with our website;
- shopping-cart activity; and
- cookie and similar technology information.
Shopify may collect device, browser, network and browsing information to operate the store and provide analytics and other ecommerce functionality.
2. How We Use Your Information
We may use personal information to:
- process and fulfil orders;
- arrange delivery, installation or other requested services;
- communicate with you about your order;
- provide customer support;
- respond to plant-care questions;
- process returns, exchanges, replacements or refunds;
- maintain customer accounts;
- prevent fraud, abuse and suspicious transactions;
- improve our products, services and website;
- understand how customers use our website;
- maintain website security;
- comply with legal, accounting and regulatory requirements;
- send marketing communications where permitted;
- personalise marketing or website experiences where permitted; and
- protect the rights, property and safety of Silver Gardens, our customers and others.
Where applicable law requires consent for particular processing, we will rely on your consent. UAE data-protection law generally prohibits processing without consent except where a permitted legal exception applies.
3. Order Fulfilment and Delivery
To complete your order, we may share information such as your:
- name;
- phone number;
- delivery address;
- order information; and
- delivery instructions
with employees, delivery personnel, contractors or service providers involved in preparing, transporting, delivering or installing your order.
We only provide information reasonably necessary for them to perform those services.
4. Shopify
Our online store is powered by Shopify.
Shopify processes certain customer information on our behalf in order to provide ecommerce services, including checkout, order processing, fraud prevention, analytics and website functionality.
When you visit or purchase from a Shopify-powered store, Shopify may process information such as your name, contact information, shipping and billing details, payment-related information, IP address, browser and device information. Shopify explains that, in the merchant context, the merchant generally determines how and why customer information is used while Shopify processes information in support of the merchant's store.
Shopify may process information in countries outside the UAE as part of providing its global services.
5. Payment Providers
We may use third-party payment providers to securely process transactions.
Depending on the payment method you choose, your information may be processed by the relevant:
- card processor;
- digital-wallet provider;
- buy-now-pay-later provider;
- bank; or
- payment gateway.
These providers may process information according to their own privacy policies and legal obligations.
We recommend reviewing the privacy information provided by your chosen payment provider where appropriate.
6. Service Providers
We may share personal information with trusted third parties that help us operate Silver Gardens, such as providers of:
- ecommerce services;
- hosting and cloud services;
- delivery and logistics;
- payment processing;
- fraud prevention;
- customer support;
- communications;
- analytics;
- advertising;
- marketing;
- reviews;
- website functionality; and
- professional services such as accounting or legal advice.
These service providers receive information only where reasonably necessary for their role and are expected to handle it appropriately.
We do not sell customer databases to advertisers.
7. Marketing Communications
If you subscribe to marketing or otherwise agree to receive promotional communications, we may send you information about:
- new plants;
- new products;
- promotions;
- offers;
- plant-care content; and
- Silver Gardens news.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the message.
You may also contact us at:
to update your marketing preferences.
Stopping marketing messages will not prevent us from sending necessary transactional communications concerning an existing order or customer-service request.
UAE consumer-protection rules also protect consumer data and restrict its use for marketing in applicable circumstances.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
These may be used to:
- keep the website functioning;
- remember cart contents;
- maintain sessions;
- understand website usage;
- measure performance;
- prevent fraud;
- remember preferences; and
- support advertising and marketing.
Some cookies are necessary for the website to operate. Others may be used for analytics, personalisation or advertising.
Where consent is required, you may be given the ability to accept, reject or manage certain categories of cookies.
You can also control cookies through your browser settings, although disabling necessary cookies may affect parts of the website.
Shopify provides merchants with privacy tools including cookie-consent functionality and privacy controls for customer-data use.
9. Advertising and Analytics
We may use analytics and advertising services to understand website performance and measure marketing effectiveness.
These services may use:
- cookies;
- pixels;
- device identifiers;
- browser information;
- IP addresses; and
- information about website interactions.
Depending on our active marketing tools and your privacy settings, this information may be used to measure advertising, understand customer journeys or display more relevant advertising.
We do not permit third-party advertising partners to access your full payment-card information.
10. WhatsApp and Other Communications
If you contact Silver Gardens using WhatsApp or another third-party messaging service, information you provide through that service will also be subject to the privacy practices of that platform.
We may retain relevant correspondence where necessary to:
- respond to your enquiry;
- manage an order;
- provide customer support;
- resolve a complaint;
- maintain appropriate business records; or
- protect our legal rights.
Please avoid sending sensitive personal information through messaging platforms unless it is genuinely necessary.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where required for:
- order fulfilment;
- customer service;
- accounting;
- tax;
- fraud prevention;
- dispute resolution;
- legal obligations; and
- enforcement of agreements.
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.
12. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- disclosure; and
- destruction.
Our ecommerce platform and payment providers also maintain security measures appropriate to their services. Shopify states that its services use security controls and comply with applicable Payment Card Industry Data Security Standards for relevant payment-data processing.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. International Data Transfers
Some of our technology, ecommerce, payment, analytics or other service providers may process personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.
The UAE Personal Data Protection Law specifically regulates cross-border transfer and sharing of personal data.
14. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may have the right to:
- ask what personal information we process about you;
- obtain information about how and why your personal information is processed;
- request correction of inaccurate or incomplete information;
- request deletion of personal information in applicable circumstances;
- request restriction of certain processing;
- object to certain processing;
- object to direct marketing;
- withdraw consent where processing is based on consent;
- request certain personal information in a structured and machine-readable format;
- request transfer of personal information where legally applicable; and
- object to certain significant decisions made solely through automated processing.
These rights are reflected in the UAE Personal Data Protection Law, including rights relating to information, portability, correction, erasure, restriction, direct marketing and certain automated processing.
Some rights may be subject to legal exceptions or retention obligations.
15. How to Exercise Your Privacy Rights
To make a privacy request, contact:
Silver Gardens
Email: support@silvergardensae.comPlease explain the nature of your request and provide enough information for us to identify the relevant records.
We may need to verify your identity before fulfilling certain requests in order to protect your personal information.
We will respond in accordance with applicable law.
16. Children's Privacy
Our website and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children contrary to applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.
17. Business Transfers
If Silver Gardens or its business is reorganised, acquired, merged, sold or transferred, personal information may be disclosed or transferred as reasonably necessary in connection with that transaction, subject to applicable legal requirements.
18. Legal Disclosure
We may disclose personal information where reasonably necessary to:
- comply with applicable law;
- respond to valid legal or governmental requests;
- enforce our agreements;
- investigate fraud or security incidents;
- protect our legal rights; or
- protect the safety and rights of others.
19. Third-Party Links
Our website may contain links to third-party websites or services.
Silver Gardens is not responsible for the privacy practices of third parties that we do not control.
We recommend reviewing the relevant third party's privacy policy before providing personal information to them.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes in our services;
- changes in technology;
- new service providers;
- changes in legal requirements; or
- changes in how we process personal information.
The latest version will be published on this page with an updated revision date.
Material changes may be communicated through the website or other appropriate means where required.
21. Contact Us
For questions about this Privacy Policy or the way Silver Gardens handles personal information, contact:
Silver Gardens
Silver Land Landscaping LLC
Dubai, United Arab Emirates
Email: support@silvergardensae.com